FAQ
At MCINTA LIMITED, we want your shopping experience to be as effortless and refined as the pieces we create. Below you will find answers to some of our most frequently asked questions.
🛋 Products & Materials
Q: Are your products handmade?
A: Many of our items, such as marble side tables and sculptural décor, are handcrafted or finished by skilled artisans. This ensures every piece is unique, carrying its own subtle variations in texture and detail.
Q: Do the colours and finishes appear exactly as shown online?
A: We take great care to present our products as accurately as possible. However, due to the natural qualities of materials and variations in screen displays, slight differences in colour or finish may occur.
🚚 Shipping & Delivery
Q: Do you offer free shipping?
A: Yes. Shipping is complimentary within the United Kingdom. For international orders, we charge a flat rate of £15, with free shipping on orders above £200.
Q: How long will my order take to arrive?
A: UK orders typically arrive within 3–7 business days. International deliveries may take 7–20 business days, depending on the destination and customs clearance.
Q: Can I track my order?
A: Absolutely. Once your order has been dispatched, you will receive a tracking number via email so you can follow its journey.
🔄 Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day complimentary return and exchange policy. Items must be unused, undamaged, and returned in their original packaging.
Q: How do I start a return?
A: Simply contact us at info@mcintalimited.shop or call +44 2476 816325. Our team will provide a prepaid return label and guide you through the process.
Q: When will I receive my refund?
A: Refunds are usually processed within 5–10 business days after your return has been received and inspected.
💳 Payments
Q: Which payment methods do you accept?
A: We accept major credit and debit cards, as well as PayPal. All transactions are processed securely.
Q: Are prices inclusive of taxes?
A: Yes. All UK prices include VAT. International customers may be subject to local duties and taxes, which are the responsibility of the recipient.
📞 Customer Care
Q: How can I contact you if I need assistance?
A: You may reach us at:
📩 Email: info@mcintalimited.shop
📞 Phone: +44 2476 816325 (Monday–Friday, 9:00 AM – 6:00 PM GMT)
Q: Do you offer bespoke or custom pieces?
A: At present, our collections are curated selections. However, we welcome inquiries and feedback, as our aim is always to expand thoughtfully in line with customer needs.
🕊 Closing Note
At MCINTA LIMITED, every question is treated with the same attention to detail as every product we offer. If your query has not been answered here, please do not hesitate to reach out—we are here to assist you with grace and care.